Account Manager

This Operational support role will join the Operations Team of Collinson Group Lifestyle Benefits in our London offices. The Account Manager will assist in the smooth day-to-day operational support of existing accounts and co-ordinating operational set-up of new accounts.

Responsibilities:

• Support in ensuring B2B Associate accounts are set-up and administered efficiently and effectively

• Stock management, ordering, reconciliation and dispatch

• Supporting the effective management of client relationships in line with the contractual terms agreed

• Identify, then support in the investigation and resolution of issues and problems

• Learn, maintain and document information and processes for B2B accounts

• Work with Account Managers to acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts to ensure smooth day to day running

• Maintain a strong awareness of good practice business processes and policy compliance

• Support the management team in providing detailed information on B2B accounts

• Ability to understand and meet SLAs in a time pressured environment

• Where directed create, produce and analyse account information, MI and reports in a meaningful way

• Work with colleagues to ensure best practice complaint management is followed

• Gain knowledge in debt management and support in invoice reconciliation

• Liaise with finance, technical and marketing departments as and when required

Skills and experience:

• Account support/ admin/ management experience, gained within any sector. Experience within banking, finance or payments is preferred

• Strong operational and administration understanding

• Ability to identify and support in resolving complex issues, and know when escalation is required

• Experience producing, understanding and analysing data

• High level of numeracy, computer literacy (MS Office)

• Advanced excel skills – essential

• Good working knowledge of Microsoft Access

• Ability to work under pressure, to tight deadlines

• Good understanding of contractual obligations

• Experience in reconciling invoices

• Experience in managing complaints

• Fluent in English, a second European language would be desirable as this role is working with issuers within Europe, Middle East and Africa.

Person Specification

• Qualified in a numerical discipline (e.g. science or business degree)

• Operationally focused – with good administration and organisation skills

• High attention to detail

• Customer focussed

• Shows initiative

• Open, honest and frank in all communications

• Is perceptive about how organisation works

• Shows appreciation & understanding of wider business functions and how departments link together

Collinson Group

Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers.

We have more than 25 years’ experience, with 26 global locations, servicing over 800 clients in 170 countries, employing over 2,000 staff, and managing over 20 million end customers. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass™ to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.