Account Management

Account Management

Location: Timperley

Hours: Rota of one early 8am – 4pm, one late 11am-7pm and 9am – 5pm no weekends

Salary: £28,800

Recruitment North West is currently recruiting for a new team of 3 Account Managers to join our client’s organisation based in Timperley. Our client offers debt advice for people with debt problems across the UK.

Role:

• Being the first point of contact for the client, conducting welcome and courtesy calls and gradually building a rapport with your client.
• Annual Reporting IVA – reviewing updated income and expenditure details, calculating additional monies due, assessing affordability and accurately drafting the statutory report within the allocated time frame.
• Completing the IVA – conducting a full assessment, ensuring all assets are realised, ensure fees are drawn accordingly, drafting and circulating the necessary reports.
• Creditor correspondence – updating details from creditor letters and as and when required, responding to creditor letters.
• Liaising with clients, and creditors on a daily basis – and dealing with any variation requirements, default or termination proceedings.
• Other administrative duties as and when required.

• Variations – completing a thorough review, drafting the variation report, convening and holding the creditors meeting and liaising with the client throughout.
• Other asset realisations – to review any asset realisation expected in an IVA.
• Terminating cases – to conduct a thorough review of the circumstances, looking out for opportunities of retaining the cases. Ensure all assets dealt with including PPI mis selling claims. Issue bankruptcy proceeding where necessary and draft/circulate statutory reports to creditors.
• Payment breaks (more than 1 month) – required to complete a full review and the necessary arrangement put in place, i.e Variation, IP consent depending on the circumstances and IVA terms.
• Breach cases and defaults – to review the circumstances of the breach, attempting to retain the case where possible, convening a default/variation meeting and/or proceeding with termination or any other legal action.

• Checking and agreeing creditor claims when necessary and ensuring the case is issuing dividend payments when ready.

What they are looking for:

DM experience not necessary but would be beneficial experience in customer service is essential. The right candidate will be fully trained and will be expected to gain a further qualification – BTEC Certificate in Debt Resolution after successfully passing probation.

• Basic Keyboard skills
• Understanding of Microsoft Office
• Keen to learn
• Organised
• Ability to prioritise and self-manage
• Target driven
• Team player
• Professional
• Adaptable
• Self-Motivated