Account Handler

Account Handler
Monday to Friday
£26- £30K per annum
Location – Cardiff

Churches Fire is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Account Handler within our Cardiff office.

The Role:

* Taking ownership of a portfolio of accounts, ensuring each client receives a high level of quality service that reflects the company’s Vision and Values.
* Maintain the company’s existing relationships with customers through regular meetings and phone calls.
* Assisting with increasing retention and improving commercial value with client accounts.
* Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
* Ensuring KPI’s are met and Service Level Agreements and adhered to.
* Ensuring consistent communication with all necessary stakeholders.
* Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
* Following up outstanding quotations.
* Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
* Auditing your accounts on a regular basis.
* Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
* Playing a positive part in the team and contributing to overall team goals!

The Ideal Candidate:

* Must have previous customer services/account management experience from either an office, call centre or contact centre environment!
* Will ideally have experience of managing a portfolio of clients’ accounts from a service environment.
* Must be used to liaising with clients via phone and email and will ideally have some experience meeting with clients face to face.
* Must have a good telephone manner and strong IT skills!
* Must be accurate and have good attention to detail.
* Will have a can-do attitude and be proactive with their own work load.
* Must produce work to a high quality and be able to react to different tasks as they arise!
* Must be a positive person with good work ethic and attitude!

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