Transactional Case Handler Assistant

Our client in Ellesmere Port is currently seeking a Transactional Case Handler Assistant to join their team on a permanent staff basis. Salary negotiable. This is a full time role with a flexi-shift pattern available to complete 37.5 hours per week between the hours of 8.00am to 6.00pm Monday to Friday, shift patterns to be adjusted as required.

As part of a high performing team you will help manage the Transactional Conveyancing pipeline and work alongside the case handlers within the team helping deal with the day to day tasks from instruction through to completion. You will ensure compliance with internal processes and procedures at all times.

You will proactively engage with clients and introducers providing a friendly and approachable service, advising them on the process of conveyancing.

Specific Tasks

•To comply with targets which are set from time to time by adopting an effective time management schedule and meet SLA turn around times.
•Working to strict deadlines prepare contract packs on sale and purchase files, offer letters and any subsequent correspondence/tasks requested by your Line Manager
•Setting up files and working alongside the Case Handler to make sure the files are opened upon instruction from the introducer within the required SLA.
•Typing up reports on title which have been prepared by the Case Handlers.
•Using the case management system to prepare reports to clients on search results and mortgage offers and sending these out to the client within the required SLA turnaround.
•Dealing with replies to enquiries received from the vendor and forwarding them out to the buyers solicitors within the required SLA turnaround.
•Chasing up redemption statements and liaising with various lenders on a daily basis.
•To be proactive and notify the management of issues requiring attention.
•To comply with internal and external SLAs and CLC regulatory requirements
•To comply with Anti Money Laundering Guidance issued by the Money Laundering Reporting Officer
•To manage the expectations of external partners and clients.
•Have up to date knowledge of Land Registry Rules, Regulations and Forms to enable the efficient processing of files
•Have up to date knowledge of SDLT rules and regulations and to implement these into the processes
•To be proactive in relation to suggesting ways of automating, streamlining and efficiency savings
•To attend and pass all relevant training sessions requested by your Line Manager
•Take part in team meetings to share learning and improve processes.
•Undertake any other additional tasks as required by your Line Manager

Knowledge/Qualifications: Essential

•Familiar with basic process and legal issues involved in transactional conveyancing
•Educated to GCSE-Level standard (minimum Grade C in English Language and mathematics)
•Knowledge of dealing with technical cases, including but not limited to – registered, unregistered, freehold, leasehold, shared ownership, staircasing, transfers of equity, re-mortgages

Desirable

•Thorough knowledge of transactional conveyancing process
Skills: Essential

•Ability to communicate effectively at all levels
•Ability to manage own time and meet targets set by the business
•Strong interpersonal skills
•Excellent telephone skills
•Excellent organisational skills required
•IT / MS office skills (Word/Excel)
•Ability to manage own time and meet targets
Desirable

•Experience of operating case management systems

Previous Experience: Essential

•Ability to meet strict SLAs and deadlines
•Ability to work in a busy environment

Desirable

•To have worked in a Conveyancing firm previously