Accident and Maintenance Team Leader

START DATE: ASAP

Work Experience:

of a Client Services Management &/or Fleet Management environment within industry

Relationship Management experience

of working within a quality framework

Knowledge:

High level of industry knowledge/awareness

Good working knowledge of Fleetware and 1 Link

Skills:

Ability to produce accurate work to tight deadlines under pressure

Ability to communicate clearly both in written and verbal communications

Strong team player and ability to effectively delegate to and manage performance of reportees

The ability to work autonomously and as part of a team successfully

Proficient in MS Office applications with the confidence and ability to learn new systems and technology when required

Ability to problem solve and think outside the box

Data/Information Analysis

Time management and work prioritisation

Strong team player

Good administration skills

Attitude:

Positive, proactive and flexible outlook

High levels of integrity and empathy

Enthusiastic, tenacious and hardworking

Commitment to get the job done ahead of time to the very highest standards

Other:

Highly professional with excellent self-presentation standards

Full clean driving licence

Qualifications:

City & Guilds or equivalent NVQ Vehicle Studies

DESCRIPTION:

Accountabilities:

 To ensure that any reports required for client review meetings are compiled within agreed deadlines with a high level of accuracy;

 To compile and manage a list of monthly reports for the purpose of updating the board report, and any other key measurements to ensure that the Accident Management and Maintenance departments are working within agreed parameters;

 To action and manage any customer concerns raised against the department or its PSP network through to satisfactory conclusion;

 To provide support to the Business Development Team in the preparation of tender bids and sales proposals;

 To help and advise the Account Management and Business Development teams with technical and procedural questions relating to both areas of the department;

 To assist with and support the Accident & Maintenance department with daily task management and/or is away from the Department;

 It is envisaged that this role will be incorporated into the Maintenance Controller/Accident Management Executive role, with the departments working patterns rearranged to allow time to complete the relevant tasks.

General:

 To maintain a professional attitude, building and maintaining relationships with internal and external customers.

 To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales.

 To deal with any concerns or issues that may arise, implementing preventative improvements.

 To carry out any duties deemed reasonable over and above standard duties including, deputising in other roles in periods of absence.

 Recognise and value the importance of diversity of thought and each person’s unique contribution to the team and Company, regardless of the individual’s background. Treats all individuals with dignity and respect.

 Positive commitment to adopting and upholding the Company’s Values, Mission and Givens.

 To undertake and complete development solutions (including training courses) as deemed necessary and as required in the performance of the role.

 To adhere to the Company’s Standards of Appearance Policy.

 To keep abreast of improvements and techniques and to ensure all aspects of work meet departmental quality standards.

 Maintain and co-ordinate quality and environmental procedures and processes so as to comply with business, Standards (9001:2008, 14001, PAS125 and Kitemark) and legal requirements.

LOCATION: Thames Ditton

INDUSTRY: Transport