1st Line Support Engineer

1st Line Support Engineer

Salary: £18,000 – £22,000

Location: Bristol

We have an excellent opportunity for an experienced IT Engineer \ 1st Line Support at a successful Managed Service Provider to provide out-sourced remote The successful 1st Line Support Engineer will have a background in supporting Microsoft desktop and server products (such as Windows XP/Vista/7, Windows Server 2003/8, – Exchange 2010 and Office 2007/10)

Responsibilities

• Expertise in LAN and WAN networking, web-based systems, user access control, client side software, client management, remote access and telephony
• Proven practical hands on experience of working within an IT support environment
• Service focused with the skills to build an affinity with all levels of client stakeholders
• Good problem solving skills, with an ability to take a methodical approach to troubleshooting support issues
• Proactive attitude when dealing with support issues
• Excellent verbal and written communication skills and possess confidence when liaising with all levels of staff including Directors and Senior Managers within the business and with client stakeholders
• To be responsible for self-development and acquiring new skills

Skills:

• Expertise of working in an ITIL compliant organisation.
• MCP in Windows XP/Vista/7, MCP in Windows Server 2003/8, MCP in Microsoft Networks.
• HNC or HND in an IT related field