2nd Line Support Analyst

2nd Line support Analyst (Perm, Luton)

We are looking to recruit on behalf of a successful corporate business an experience 2nd Line Support Analyst.  The 2nd Line Support Analyst responsible for:

• Providing immediate response to incidents and owning corrective and preventative actions.
• Fast action incident response and resolution from 1st Line escalation.
• Proactive analysis of service failures and eradication of problems.
• Analysis of defect to define workarounds that will enable resumption of service;
• Maintenance of high availability environments,
• Risk analysis and management of new applications into the production environment.

Qualifications and Experience

• 5+ year’s industry experience in operational support roles
• 2+ years’ experience with high volume and high availability environments
• Proven technical knowledge in problem resolution and incident escalation
• Proven problem solving skills focused on quick outage recovery and root cause analysis
• Experience with scheduling activities
• Skills in configuration troubleshooting and performance tuning of applications
• ITIL experience beneficial
• Understanding of BCP and audit activities required on operational service beneficial

Personal Attributes

• Strong analytical and investigation skills with ability to resolve issues in a high pressure and time critical environment
• Organised, effective under pressure and able to deliver consistently
• Determined, self-sufficient and resilient
• Enjoys managing multiple tasks in a fast paced environment
• Able to communicate complex technical concepts to peers and management
• Positive attitude and drive to take on new responsibilities
• Ability to adapt to new technical environment
• Able to work standard UK business days, plus rotation of on call activity to support 24×7 services
• Proactive and responsible, and so able to work unsupervised