3rd Line Support Analyst

An urgent requirement has arisen for a 3rd Line Support Analyst based in London. You will be required to provide 3rd line support to service desk and assist the Infrastructure team (4th Line) with projects

Day to Day tasks include:

General AD Admin; Create accounts, distribution groups and shared calendars; Assign permissions

Manage mobile phones, mainly android with some iPhones, iPads and android tablets.

Manage tapes and backup – Symantec Netvault

Hardware installation and configuration – PC’s Laptops, Igels (Thin Clients), Monitors, Printers

Software – Office, TOC Software (Bespoke software), Windows Vista and 7

Station Systems – Ticket Vending Machine’s, Customer Information Screens, Public Address Systems, CCTV, Ticket Gates

Liaise with 3rd parties for software support for the apps.

Citrix Admin

Reset sessions; Monitor performance; Install and test new apps on a test server

Network Admin

Install and manage ADSL routers at stations for CCTV; VPN and Citrix access; Manage RSA Tokens; Create Wireless accounts

Help with current projects –

•WAN upgrade to a BT managed WAN

•Exchange 2003 upgrade to Exchange 2010

•Station surveys and audits

•Software upgrades to various software packages

•PCI-DSS compliance

•Device security and encryption

•Forward Facing CCTV on trains

•Citrix upgrade

•Office upgrade to 2010

•Sharepoint

•NetApp upgrade

Hardware is HP DL380 servers with NetApp storage

Mixture of Windows server 2003 and 2008 with a virtual infrastructure running on Citrix Xen Server.

Switches are HP Procurve 5400 and 2500’s on a BT 21cn managed Cisco WAN.

Have to be at least MCSA to be able to get Domain Admin privileges.

Mainly based in Marylebone, but there is travel to other sites, mainly Aylesbury or Banbury.

Please apply for further information