2nd Line Service Desk, IT Support Engineer

2nd Line Service Desk, IT Support Engineer. My client based in Chippenham, Wiltshire, are looking for 2nd Line Service Desk/IT Support Engineer support for an 3 years Fixed Term contract (You will be on my clients payroll paying £30,000 pro-rata –please do not send in your CV if you are looking for a daily or hourly rate). You will be required to apply for Security Clearance to SC level after joining, if you do not already have such clearance. You must have excellent service delivery experience – ITIL certified (ideally), excellent customer focus/dealing with end users. Any qualifications like CCNA’s/MCSA are a bonus. You will be part of a team resolving issues over the phone and deskside ensuring the high availability of Media, Wireless, and Print Services to the client, providing IT Technical support to end users across all IT devices and infrastructure, manning the service desk and providing level 2 technical support. Services include Wireless provision of guest and Business Critical services, Business Class Video Conferencing, and a fully managed Print Service. You will be responsible for: Ensuring services are delivered to the customer within the stated SLAs, developing and maintaining a positive client and supplier relationship in the pursuit of service excellence, primary Point of Contact for other Service providers, incidents and day to day issues, development and maintenance of network Topologies to support service provision. Working hours are 40 hour week on a shift pattern covering the hours of 07.00 and 19.00, including some weekends.