2nd Line Helpdesk Support Engineer (microsoft Server)

2nd Line Helpdesk Support Engineer (Microsoft Server)
Buckingham, Buckinghamshire
c£31,200

Our client is a small, specialist IT company that uses Microsoft technology to provide superb network design, installation and maintenance services. They work with a variety of businesses across the country, from SMEs to charities. They are now looking for a 2nd Line Helpdesk Support Engineer to join their team.

If you’re a Microsoft Server support professional looking to take on your next challenge, this is a brilliant opportunity to build on your existing experience with a pioneering business.

Within a friendly, hard working team, you’ll have the chance to extensively diversify your skill-set and enhance your knowledge of industry-leading technologies.

What’s more, this role also offers the opportunity to contribute to a variety of exciting projects, where you’ll help to push the limits of a thriving company’s capabilities.

As a 2nd Line Helpdesk Support Engineer, you will be responsible for providing a superb level of support to customers using our client’s IT services.

Working as part of the helpdesk team, your day-to-day duties will include logging new calls, providing telephone support, using remote support tools to assist users, monitoring client systems, remote network administration and assisting 1st Line Engineers.

To be considered for this role, you must have at least three years’ experience in a similar IT support role, including a minimum of one year’s Microsoft Server support experience. You must also have experience of the following:

– Microsoft Server 2003, 2008 and 2012
– Microsoft Exchange 2003, 2007 and 2013
– Microsoft Windows XP, 7 and 8
– Microsoft Office 2007, 2010 and 2013
– Active Directory
– Remote desktop services and/or terminal services
– Hyper-V
– Network printers
– MAC OS X
– Networking (DNS, TCP/IP, VPN, Proxy)
– Firewalls, including configuration
– Anti-virus and spam filters

An IT qualification such as MCP, MCSA, MCSE or MCITP is also essential.

As a 2nd Line Helpdesk Support Engineer, you must be analytical with a great eye for detail and excellent problem solving skills.

Please note, although currently based in Buckingham, our client will be relocating to Milton Keynes at the end of May 2015.

To apply for the role of 2nd Line Helpdesk Support Engineer (Microsoft Server), please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: 2nd Line Helpdesk Support Engineer, Microsoft Server, Microsoft Certified, IT Support Engineer, Software Support Engineer, Technical Support Engineer, Network Support Engineer, Microsoft Windows, MAC OS X, Hyper-V, Active Directory.