1st / 2nd Line IT Support / Near Ascot / 12 Months FTC

Echo Plan Ltd has an exciting opportunity for a 12 months fixed term contract for a 1st / 2nd Line Support Analyst to join an already established team based near Ascot racecourse.

Your role is to ensure the smooth running of all IT equipment and services. To resolve any issues regarding PC Support, Phone Support, Software or Hardware issues flagged by users in a timely and efficient manner.

The successful candidate will communicate to all staff of any incidents, which may affect the provision of IT services as well as keeping clients informed regarding the status of their query until successful resolution.

Other job responsibilities:

• Maintain Windows network infrastructure
• Administration of Active Directory
• Maintenance of user mailboxes & email accounts
• Maintenance and support of all mobile devices including smartphones, tablets etc.
• Administration of phone systems, including setting up new users, training and support
• Create new user accounts, prepare and configure equipment and conduct induction for new users
• Regular maintenance and updating of Asset Register
• Maintain the daily back-up process
• Manage and maintain printers and liaise with support partners for repairs
• Create, maintain and utilise desktop/laptop images using appropriate systems
• Produce and maintain documentation of any solutions, Standard operating procedures and processes required to efficiently deliver IT services
• Selection and ordering of new Hardware and Software, test new products
• Extensive contact with all colleagues within the company
• External supplier management

Essential:

• At least 3 years’ experience in a similar role, providing second or third line of support to ends users
• Demonstrable skills in Hardware and Software Analysis
• Highly knowledgeable in IT systems, including Networking Technologies (LAN, WAN, VPN), Operating Systems (Windows XP, Windows 2000 & 2003/8 Server. Strong application support (MS Office, Sage, Sales Logix Epicor, MS Dynamics AX)
• Excellent communication skills, both written and verbal, excellent interpersonal skills
• Good standard of education

Desirable:

• A relevant further qualification (A+, MCP, CCNA) would be most useful
• An understanding of Project Management and / or ITIL principles

Package:

• £30,000 – £32,400 per annum depending on experience
• 22 days holiday with paid Xmas closure therefor no need to put aside holidays for this
• Life insurance
• Private medical
• Cycle to work scheme
• Pension contribution
• Flexible benefits
• Discount gym membership
• Free parking

What to do next?

If you feel you are the correct for this role then do not hesitate and to join a fun and family felt environment.

Key word block:

1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX, 1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX, 1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX, 1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX, 1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX, 1st / 2nd line support analyst, networking, back-up, active directory, AD, network infrastructure, mailbox, email accounts, lan, wan, vpn, windows, ms office, sage, logix epicor, ms dynamics AX