2nd Line Helpdesk / Service Desk Analyst

2nd Line Helpdesk/Service Desk Analyst needed based in Milton Keynes.

This is a 12 month fix-term to cover maternity leave.

Job purpose: Improve customer service by effectively communicating to customers, ensuring the customer is always informed of the progress of their call/enquiry and ensure the call/enquiry is dealt with in a professional manner.

Skills required:
A strong 2nd line in IT 3 years +
Experience in a Helpdesk environment
Experience of AD user management within Windows environment.
Strong software and hardware troubleshooting with knowledge of:PCs, laptops, printers, mobiles, telecoms/voice, wifi, vpn, Windows 7 desktop.
Previous experience of re-imaging of equipment and setup of desktops
Strong customer skills as the role includes handover of equipment and systems to users as part of the starter process.
Advanced knowledge and advance troubleshooting skills in Microsoft Office in particular Word, Excel, PowerPoint and Outlook, 2010.

Shift hours:
8:00 – 16:00
9:15 – 17:15

Please send in your CV if you have 3yrs + 2nd Line on a Helpdesk environment.