1st / 2nd Line Helpdesk Support Analyst

Our client provides a range of products and services to executive search and talent management businesses. Their group operates from offices in the US, UK, Germany and Australia and has clients in 60 countries including Fortune 100 companies. They are currently looking to recruit a 1st / 2nd Line Helpdesk Support Analyst to join their team.

If you are an IT professional with experience in a support role looking to join a growing global company which is big on promoting from within, this is the role for you. What’s more our client will provide full training for their entire software range to bring you up to speed.

As a 1st / 2nd Line Helpdesk Support Analyst, you will be responsible for delivering user and technical support to our client’s customer base and resolving technical problems. You’ll also play a key role in software deployment and upgrading to new platforms.

Your other duties will include:

– Investigating, reproducing and resolving issues
– Liaising with 3rd line support and the development department
– Assisting other support engineers, providing guidance and escalating issues
– Creating new knowledge base articles for reuse throughout the support department

To be considered for this engaging position, you must have an IT qualification such as a degree or MCSE and/or practical experience in a similar IT support field.

Additionally, as a 1st / 2nd Line Helpdesk Support Analyst, you will have superb communication and interpersonal skills and the ability to motivate others. Organised and considerate, you must be able to define problems and identify solutions.

Whilst not essential, knowledge of networking, IIS or SQL database queries would be beneficial to your application. Fluency in German, in addition to English would also be beneficial.

To apply for the role of 1st / 2nd Line Helpdesk Support Analyst, please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

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