1st Line IT Support / Helpdesk / Service Desk
Full job description
Capita Resourcing
Salary: £26,000 per year
1st Line Service Desk Analyst Required!
1st Line Support / Service Desk / Helpdesk / Windows XP / Windows 7 / MS Office / ITIL / Active Directory / Basingstoke / Permanent / £26,000 per year
An exciting opportunity has arisen for an experienced 1st Line IT Support Engineer, to join an ever growing organisation, located in Basingstoke.
You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA’s agreed. You will resolve enquiries whenever possible and where needed escalate further. You must obtain a professional manner at all times, remain courteous and be comfortable in working within tight deadlines.
Essential Skills:
Previous experience working within 1st Line Support (12 – 18 months MAX)
Good working knowledge of Windows XP/7
Strong understanding of MS Office applications
Be able to set up user accounts using Active Directory
Familiar with working within an ITIL environment
Experience in using call logging systems
Excellent communication skills, both written and verbal are essential
Strong problem solving skillsIf you feel that you possess the above skills, then please submit your CV to
To apply for this job please visit definitejobs.co.uk.