IT Service Desk Assistant (1st Line Support)

IT Service Desk Assistant (1st Line Support, Technical) BLUI8573
Old Trafford, Manchester
Salary: £26,000per year

Our client is a charitable, not-for-profit housing association, providing housing and management services to over 7,000 households across the Greater Manchester area.

They are now looking to recruit an IT Service Desk Assistant to join them to provide IT support services across a broad range of IT issues to all users.

This is a key post in a small team providing support services to mainly internal customers (approximately 200 users located on around 20+ sites); the service aims to meet the key area of information flow by providing good day-to-day IT systems and support.

Within the role you will provide comprehensive service desk support via telephone / email, ensuring that faults are escalated to the Service Desk Analyst/Service Desk Manager if not resolved within the agreed performance timescales while undertaking daily, weekly and monthly tasks as scheduled by the Service Desk Manager. You must take all reasonable steps to ensure that no unlicensed software or unapproved applications are introduced to the system, administer and maintain telephone systems, hardware and software and ensure an adequate supply of computer stationary and consumables as required.

Candidates for this role will require a broad range of knowledge of several software packages and operating systems in order to supply services. Software in use include Microsoft Office, Microsoft Exchange, Active Directory, Citrix and Adobe. Operating Systems: Windows XP, Windows 7, Windows Server 2003 and 2008 however training will be given.

Excellent communication and administration skills are essential and you must be methodical and well organised with a positive approach to your workload and the ability to work to strict deadlines and timescales.

Working hours are 37.5 hours per week, 8:30 – 5pm, Monday – Friday

Closing date for applications: Friday 4th This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.