2nd & 3rd Line IT Support Engineer

Soho IT provides IT support to small and medium sized businesses across London. We are looking for a highly experienced 2nd and 3rd line support engineer who has extensive industry knowledge as well as a proven track record of great customer service.

In a relatively short amount of time, Soho IT has grown into a trusted support company for numerous clients across London. We supply and manage all aspects of IT for our clients, including Cloud solutions (MS email, VOIP, servers, desktops), hardware & software installation and onsite maintenance. Our client base includes high profile companies involved in a wide range of industries, from high finance to television production.

Along with extensive knowledge of IT support and troubleshooting, it is absolutely vital that you have a proven track record of excellent customer service. This is a role that is heavily client oriented – whether that’s over the phone, via email or in person. We’ve developed a reputation for flawless customer service. We require someone who can deal with problems effectively in a swift and professional manner.

The IT support sector is also incredibly fast paced. You will be joining a team that is dynamic and friendly. Good communication skills are essential, as is the willingness to share your knowledge and help out other members of the team where required.

Key responsibilities:

• Work closely with other members of the team to ensure issues are resolved quickly to the client’s complete satisfaction
• Provide pro-active customer care
• Use initiative when it comes to implementing improvements
• Constantly look to improve your skills and knowledge
• Help your 1st line support colleagues to develop their skills

Skills, Experience & Knowledge:

• Minimum of 2 years of relevant experience
• Knowledge of server, desktop OS, software and hardware support
• Windows XP to Windows 8
• Windows Server 2003-2012
• Microsoft Office
• Microsoft Exchange 2007 and 2010
• Knowledge of Apple Macs is a bonus
• Knowledge of VOIP technology
• Knowledge of network switching, routers an advantage
• Need to be able to install and configure a wide range of software and hardware
• Mobile device support (iOS, Android and Blackberry)