Desktop Support Engineer – Central London

Market Leading Recruitment Agency is seeking a Desktop Support Engineer to join our Technical Services Team in Tottenham Court Road.

You will be required to assist the Technical Services department by providing internal desktop and server administration.

Essential skills & experience required:

– At least 2 years experience of Problem Solving and Troubleshooting in a support environment
– Excellent communication skills
– Ability to work on own and as part of a small team
– Fault Reporting to 3rd Parties
– Service Level Agreements
– Issue escalation to relevant parties
– Ability to prioritise workload

Required knowledge of:

Microsoft Windows Operating Systems
Microsoft Office Products
Hardware Maintenance
Remote Support Tools – VNC, Remote Desktop
VPN Client Support
Basic Active Directory Exposure
Basic Server administration
Basic Networking Skills

Desired knowledge of:

Previous Support on Financial Applications
Software Rollouts
Auditing
IT Procurement
Microsoft Exchange Server administration

Job Summary:

The suitable candidate should be able to work on their own initiative whilst being proactive and able to anticipate the company’s requirements. They should be confident, feel comfortable talking to Senior Management and be able to understand the business processes involved in the day to day operation of the business.

Salary: £26,000 – £30,000per yearbasic depending on experience.

Hours: 8:30am – 5:30pm during term time/9am-4pm during the school holidays.

Protocol Education is an Equal Opportunities Employer. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our services.