2nd Line IT Support Analyst

Salary: £43,200 – £46,800 per year

2nd Line Support Analyst required for top 10 UK Accountancy firm. The company is growing and there are clear career opportunities to progress into 3rd line support. As a 2nd Line IT Support Analyst, you will provide technical IT support on escalated calls from the first line and assist them while working on a call as well as working independently on separate technical tasks. 

Responsibilities include:

• Providing technical expertise to support across all areas of this professional services firm;
• Assisting in maintaining IT security;
• Diagnosing and resolving software and hardware problems on desktops, laptops and networks.

In order to be seriously considered you will need to be able to demonstrate:

• Experience with Servers/Group policy/Active Directory;
• Excellent telephone manner.
• Troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Excellent knowledge of Windows 7/10/11;

If you meet the criteria above then we would love to hear from you!