1st Line Support Analyst Apprentice

This is fantastic opportunity for an ambitious individual to join an exciting and vibrant company and have the opportunity to work with experienced employees and develop your future career

You will be working for…
Our client is one of Microsoft leading Gold Partners in the UK providing consultancy, development and managed services forMicrosoft SharePoint, Microsoft System Centre,Microsoft Exchange, Windows Server, ADand Microsoft’s range of Online Services includingOffice 365,Windows AzureandWindows Intune. We were the first Microsoft Partner in the UK to achieveCloud Acceleratestatus in recognition of its commitment and dedication to Office 365.

Our client was responsible for the1stSharePointdeployment in 2001and since this time has been responsible for some of the largest SharePointdeployments in Microsoft’s history.

Be part of QA’s 10k in Tech and add yourself to the UK’s tech explosion!

In this job you will…
– Provide 1st line technical support; answering support queries via phone and email
– Maintain a high degree of customer service for all support queries and to manage his or her calls
– Take ownership of user problems and be proactive when dealing with user issues
– Log all calls on the call logging system in good readable quality
– Identify and escalate situations requiring urgent attention
– Allocate more complex calls to the 2nd line IT Support

The 1st Line Support Analyst is accountable for the high level of customer service and client satisfaction that customers require from the Managed Services division. The individual must proactively manage and prioritise their workload as well as assist and develop a positive working relationship with fellow team members and staff and customers.

Your training will…
Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.

You will gain City & Guilds Level 3 qualifications in IT Systems & Principles and IT Professional Competence, as well as Microsoft Technology Associate (MTA) qualifications. This fantastic opportunity can potentially lead to you earning £30k in the IT sector.

Who should apply…
– Someone with the ability to work under pressure and deliver a high level of service
– Someone to develop and maintain a positive working relationship, with team members and the extended user base
– Someone who has an understanding of Microsoft technologies
– Someone who not only has a ‘can do’ but an ‘over and above’ attitude, to professional standards, working practises and a willingness to see work through to its completion
– Someone who has a willingness to learn and develop new skills
– Someone who ideally has 5 GCSE’S ( C grade and above) including English and Maths

What happens when I complete my apprenticeship…
94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship.Additionally may be opportunities to undertake further learning such as Higher apprenticeships.It only takes a minute to apply for a IT apprenticeship with QA and begin your IT career with great prospects today.

QA’s apprenticeship programmes are part-funded by ESF. The ESF is Europe’s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

For more information about QA Apprenticeships, please apply. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.