Application Support Analyst

Are you willing to take up the challenge of working within a development support function, helping maintain new features and functionality for high transaction, large scale betting websites?

Your role will be integral to supporting development solutions that are modular, scalable, extendable and portable. We are a fast growing technology company specialising in sportsbook and trading solutions and need quality Application Support Analysts to match our ambition to become market leader in this competitive sector.

The role will include:

The ability to support a given application or applications, primarily related to online gaming
Limited computer programming and some system administration skills
Ability to analyse a problem, diagnose it and find its root cause
The ability to support database systems
The ability to debug API calls before handing over to developers
Working closely with the Service Desk, making a diagnosis and then either creating a fix, or liaising with the development teams to ensure the issue is resolved and the root cause and resolution documented and understood by the Service Desk
Integral to the requirements scoping and estimation process which is facilitated by liaising with the customer, during the SDLC, to identify their needs
Working closely with the product team to ensure detailed technical knowledge of the core products
Ownership of development bugs (pre-Go Live) and production defects (post-Go Live)
Facilitator of the knowledge transfer process from the project team/s to the Service Desk
Technical point of escalation (Level 2) for the Service Desk
Responsible for monitoring and maintaining test environments
Will take responsibility for releases when required and work closely with the Release and Deployment Manager to ensure deployments are successful.
The role will include shift work
Essential Criteria:

First class communication skills
Strong technical, analytical and problem solving skills – able to learn new technical skills quickly
In-depth understanding of operations systems (LINUX – any flavour, Windows)
Good understanding of SQL and database management systems
Knowledge of a scripting language – Bash, Python, Perl, etc.
Fundamental understanding of network concepts and troubleshooting
Understanding of feed-based systems, which utilise XML messaging and/or web services
Professional ownership of issues
Extensive production support experience, to ensure maximum uptime and stability.
Desirable Criteria:

Industry experience in sports betting and/or financial technology
Some development experience (preferably Java)
Previous experience of working for an online gaming company
Working in agile/scrum environment
Experience of working with Jira/Confluence/Test RailAdditional Package Info: Discretionary bonus & discounted gym membership

About Us:

We are a young dynamic company that values innovation and a desire to succeed. Work hard and play hard is the mantra for those who want to squeeze the most out of life.

As employers, we won’t squeeze you but we will certainly push you believing that excellence is generally uncovered when boundaries are pushed. We are an ambitious company in the highly competitive technology market who strive for quality in both their products and their personnel.”

Application Support | Application Analyst | Linux Analyst | Linux Support