1st Line Support Analyst
Full job description
Harvey Beric Associates
Salary: £26,000 per year
We currently have an opportunity for a 1st Line Support Analyst based with our client on the outskirts or Derby. In this role you will be the first point of contact for inbound customer technical queries, through telephone, email and live chat, spanning a full spectrum of questions and queries.
Key responsibilities will include:
* Dealing with incoming queries via phone, live chat and tickets in a professional and personable manner.
* Ensuring that all incoming items are resolved or escalated within the set Service Level Agreement timescales.
* Taking ownership for any customer contact that requires action
* Ensure that all communication with our customers is always clear and accurate.
* Drive customer satisfaction responses to maintain positive results.
* Log any cases of identified Information Security breaches.
* Provide online support and coaching to enable our customers to use our system and products effectively and efficiently.
It is expected that the successful candidate will be an excellent communicator with good IT Skills and some experience of SQL & Azure would be advantageous. If you are looking for a new role and have the skills and knowledge required then please. However, if you do not hear back form us within 48hrs, kindly assume you have been unsuccessful. (agy)
To apply for this job please visit definitejobs.co.uk.