First Line Technical Support

Our client is an award winning Leeds based telecoms company. With over 30,000 clients and both our product base and customer base is widening. This is providing excellent opportunities to further our business with our existing valued customers. We are looking for 2 First Line Technical Support Engineers, preferably at the graduate level, to join us at our Leeds City Centre offices. You will start in a customer facing role, providing support, problem solving and advising our customers. As your experience grows, the client has a wide range of hardware and software based projects in which you will be involved.

You will be required to provide front line technical support, whilst designing, documenting and testing cutting edge telecommunication solutions. You will work in a friendly, supportive environment, where you get to take on tasks and projects which both test you and increase your knowledge in the relative fields, whilst always having someone to turn to for help.

You will gain experience of:
– Mysql databases
– Scripting (in php amongst other languages)
– Building and maintaining webpages
– Internet services (POP3, Hosting, DNS)
– VoIP (SIP, SER, Asterisk)
– Unix/Linux
– Text Messaging (building SMS gateways, MMS, WapPush, Shortcodes)
– Customer Support
– Interacting with major UK mobile networks

Skills required:

Essential:
– A background in IT systems support
– Experience with PHP
– Experience with SQL
– Willingness to learn
– Excellent written and verbal communication skills
– A ‘can-do’ attitude
– The ability to work to deadlines
– Teamwork as well as the ability to work on your own
– Task ownership; seeing a task through to resolution

Would be to your benefit:
– Customer Service Experience
– Web development
– Unix/Linux Systems
– VoIP (SIP, Asterisk)
– Hardware configuration knowledge

References will be taken up. You must be able to pass full Security Clearance, and have the right to work in the UK for the next 5 years.