1st Line IT Support Analyst
Full job description
Roar Recruitment
Salary: £26,000 – £27,600 per year
What We Are Looking For
We are looking for a 1st Line Support Technician to join the team and grow alongside us as we embark on many new projects and challenges.
About Our Values (How We Work)
We are dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
We fully embrace training and personal development. You will receive a flexible training and development budget that you can use for courses or equipment to support your interests and longer-term ambitions.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
What You Should Bring:
* Good IT and problem-solving skills
* Good written and oral skills
* To be confident on the phone when dealing with clients
* To be keen to learn and passionate about IT
Some Specifics Of The Role:
* Required to be good on the phone and organised. Diligent, tidy, endowed with common sense and the ability to take responsibility. Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual and flexible.
* Setting up and supporting computer Networks
* Support for PCs and servers remotely and on-site (Win7/8/10, 2008, 2012, 2016)
* Installing PCs/upgrading software
* Administration of IP phone systems (via web-based interface)
* Supporting customer applications (training provided)
* Setting up email accounts and website hosting (Linux and Windows)
* Support for Mac’s remotely and on-site.
* All applicants must have a Right to Work in the UK.
Extra Skills That Would Be Great:
* Experience working in the outsourced IT support industry (not essential)
* Full UK Driving licence
What We Offer To You
* The opportunity to be a part of something great and enjoyable.
* A collaborative environment that is both challenging and supportive.
* A structured workflow to promote mental health allowing you to focus on the task in hand but also leave work at work when you’ve finished for the day.
* Long term Illness protection (Income Protection).
* Flexible Profit share/training & development budget for all staff.
* Flexible working hours dependent on role.
* 33 days holiday (including bank holidays) rising to 35 days in recognition of long service.
To apply for this job please visit definitejobs.co.uk.