1st Line IT Service Desk Technician Managed Services Provider

Are you an IT service desk technician/engineer currently working in an IT managed services company?

I am currently recruiting for organisation who are seeking a pro-active individual to work with their team of technical engineers to provide on-site and remote technical support for a variety of clients mainly based in London and worldwide. The role will be based from their London office with occasional visits to customer sites mainly situated in London.

You will be primarily responsible for troubleshooting issues reported to their Service Desk. Involvement in continual improvement initiatives and project work is also expected. Candidates are required to have strong analytical and technical skills, good interpersonal skills and be a team player, with a proven desire and ability to quickly pick-up new processes and technologies. Must be able to prioritise and manage own time effectively and able to work unsupervised. Essential skills: – Open minded and willing to learn – Excellent communications skills – Excellent problem solving skills – Logical and analytical approach to fault finding – Strong technical communication and documentation skills – Must be self-motivated and able to manage their time and priorities – Must be able to function as part of a team and independently when onsite Technical Knowledge/Experience: – Must have 3+ Years’ experience in a similar environment – In-depth knowledge of Microsoft Desktop operating systems – Troubleshooting experience with Microsoft Applications, especially latest Microsoft Outlook versions – Must have a good understanding of Internet connectivity in all of its forms (ADSL, FTTC, EFM and Ethernet), Networking, Security Appliances and VPN’s – A good working knowledge of Apple OS X Platforms – Basic knowledge of BlackBerry, iOS, Android and Windows Phone mobile operating systems Desirable qualifications: – MCSA – ITIL v3 Foundation – Cisco exposure – A full UK driving license Benefits: – Competitive salary based on experience- Up to 25 days annual leave – Paid over time – Discretionary bonus.