1st Line / Helpdesk Support

1st Line / Helpdesk Support – Manchester £18-21K. Our growing client based in Manchester is currently looking for two skilled 1st Line / Helpdesk Support Analyst. We are looking for a customer focussed star to join our IT department to support the organisation, both hands on in the office and remotely across the UK.

This is a fast paced role where no two issues are the same. You’ll be there – whatever they need, whatever it takes and have the ability to prioritise when needed. As the role involves answering support tickets, what we really need is someone with brilliant customer service, who can ask the right questions to find the right solutions. If you love all things technology and a have a passion for demonstrating it in a clear and simple way, then this is the job for you.

The Person

* Customer focussed and personal drive to deliver the best solutions
* Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
* Good communicator on the telephone and face to face
* Proven organisational skills
* Great team player with the ability to act on your own initiative when required
* Ability and desire to learn about the systems we support
* Enjoy solving problems
* Ability to prioritise your own work loads and manage others expectations
* Calm and focused
* Previous experience of working on a support desk is desirable

This role would suit an IT graduate or someone looking for their next role in IT

1st Line / Helpdesk Support – Manchester £18-21K.

If you are interested in this position, please send your CV to or call for more information.

1st Line / Helpdesk Support – Manchester £18-21K.