1st/2nd Line Technical Support Analyst – Costa Express

1st/2nd Line Technical Support Analyst – based at Costa Express in High Wycombe

Up to £32,400 + comprehensive benefits

A high-profile, client-embedded role as a 1st/2nd Line Technical Support Analyst with Complete IT, the rapidly growing IT support provider.

Complete IT (CIT) is a fast-growing, premier UK provider of IT support services whose clients range from 10 to 250 users and use the best of breed technologies. We offer a wide range of managed IT services, including bespoke project delivery, and have a growing reputation for the quality and passion of our customer service built around our clients. Our tailor made service combines on-site visits and unlimited helpdesk support which delivers a very different customer experience.

Our people are at the core of our service offering to our clients and as such we ensure that we provide ongoing training and development to our team in the form of internal and external technical training, soft skills training and support to gain additional qualifications. In addition to this we offer lots of great benefits including subsidised private healthcare, childcare vouchers, eye-care vouchers as well as quarterly team nights out as a reward for all of your hard work.

If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’ then we want you to contact us about joining our team based at Costa Express in High Wycombe.

As a 1st/2nd Line Technical Support Analyst, you will provide technical support to the user base and will work alongside the IT team to ensure that their infrastructure is managed, monitored and maintained to provide maximum uptime

The successful 1st/2nd Line Technical Support Analyst will support the clients Infrastructure as part of a highly motivated team and will also be involved in developing and enhancing the IT environment through implementing technical projects alongside the Infrastructure Support Analyst.

You must be a self-motivated individual with superb communication skills and be very well presented as you will be an ambassador for the company. You must be able to work as part of a team and provide professional technical support to the team at Costa Express at all times.You will get to know and understand the job and deliver excellent service to our client. We are life savers to our clients, we don’t fix, we enable.

To apply for the role of 1st/2nd Line Technical Support Analyst you will be strong on client-facing and/or in-house IT experience and really thrive in that arena. You are experienced in:

• Microsoft Server Operating Systems installation and support (2003 to 2012R2),

• Microsoft Office 365

• Microsoft Exchange installation and support (2003 to 2013),

• Experience with firewall management,

• Experience with a variety of backup technologies and methods.

  It would be desirable for you to have experience in:

• VMware

• Microsoft Hyper-V

MCP qualifications would also be advantageous.

On offer is immense job satisfaction and loads of benefits including technical and soft skills training and career development planning. We are a people and communications company operating in IT – there are endless possibilities for growth and development for the right person.