1st/2nd Line Support Analyst/Service Desk

The successful Service Desk Analyst will be required to work a shift pattern. The working hours would be 4 days on 4 days off and 4 nights on and 4 nights off – Daytime hours are between 07:00am – 19:00pm and Night shift is 19:00pm – 07:00am.

My client is looking for an experienced Software Support Analyst to provide Helpdesk 1st/2nd line telephone support to a number of clients.

Essential skills/experience for a 2nd Line Support Engineer:

We would expect the successfull 1st/2nd Line Support Engineer to have at least 2 MCP’s and currently working towards an MCTIP accreditation.

A good team player with previous IT Helpdesk experience is essential and must be customer focused with excellent communication skills a proactive attitude, excellent attention to detail and a willingness to learn.

The Service Desk Analyst must have a minimum of 3 years’ experience supporting Microsoft products including but not exclusively on client and server operating systems and MS Office applications, competent with remote access and dial up networking.

At least 1 years experience supporting Windows 2003 and 2008 Server is essential, whilst experience and knowledge in the following is advantageous: VMWare, Citrix and IP Telephony including Cisco Call Manager and Unity.

So if you are an experienced 1st/2nd Line support Analyst with the above skills/experience and live close to Northampton then please apply today!