Customer Service Advisor

This is a fantastic opportunity for driven customer service professionals to join a growing team in central Leeds.

The benefits: Alongside the competitive basic Salary: £26,000the organisation offers benefits such as 23 days holiday (rising to 27 after service), pension, life assurance, child care vouchers and share save scheme. As well as this the organisation is based in a central location, with excellent transport links and on-site parking.

The role: Customer Service Advisors will offer first class service and support as well as dealing with any administrative duties.

As an Customer Service Advisor you will:

* Take inbound calls from customers.
* Correctly identify customer issues through effective questioning and probing.
* Deal with necessary processing and administrative issues.
* Support wider team to enable them to deliver required services.
* Ensure compliance with applicable policies, standards and legislation.

The ideal Customer Service Advisor will have the following skills and experience:

* Previous experience within a customer service environment is desirable, however bright and articulate candidates from other relevant backgrounds with be considered.
* Administrative processing experience.
* Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly.
* Excellent communication, both verbally and written, and the ability to explain information simply and clearly.
* Self-motivation and the ability to manage your own workload to achieve results.
* Experience of using Microsoft office systems including Word and Excel.

The offices are in a central location with fabulous public transport links and on-site parking. Shifts will typically be anywhere between 7am and 11pm, Monday to Friday.