Customer Service Advisor

Salary: £13.55 – £15.4 per hour

A successful and established e-commerce business selling sports, fitness, healthcare, and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.

The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.

Show us how good you are with 10 bullet points:

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:

Include your 10 bullet points in the cover note area of the email making sure that they are preceded by the words My 10 Bullet Points, or,
If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
If you don’t provide the 10 bullet points, we cannot progress your application. 

Benefits of the role:

Regular team outings paid for by the business
Beers, ciders, soft drinks, sweets, and chocolates on a Friday.
An extra holiday day for each year of work (up to an additional 5 holidays)
Summer party
Christmas party
Free tea and coffee
Free parking
A friendly and collaborative working environment
Location:

This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute.

As a Customer Service Advisor your duties will include:

Being kind and considerate to our customers
Providing excellent support over the telephone and online
Assisting with order queries and product information
Liaising with our suppliers for order updates and product details
Working with internal departments to ensure queries are resolved efficiently
Taking orders over the telephone
Ensuring the order process is a seamless and pleasant experience
Product support
Authorising returns
Further ad hoc responsibilities
The ideal candidate will hold the following skills and experiences:

You will have sent us ten bullet points (see above)
Excellent verbal and written communication skills
Excellent organisational and problem-solving skills
Must be fluent in English
A polite and confident telephone manner
Great attention to detail
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per hour). In return you will receive a salary of £13.55 – £15.4per annum (£13.55 – £15.4 per hour). 

How to apply:

Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV:

Include your 10 bullet points in the cover note area of the email making sure that they are preceded by the words My 10 Bullet Points, or,
If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
Please note your application will not be considered if you do not submit 10 bullet points.

We look forward to seeing what you come up with!

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