Customer Service Representative
Full job description
The Recruitment Bar
Salary: £26,000 per year
We are recruiting for a 12 month fixed term contract Customer Service Representative.
If you are wholly customer-centric, enjoy getting stuck in and have problem solving abilities in the league of Sherlock Holmes then we want to hear from you!
Overview
Job Title: Customer Service Representative
Reports to: Customer Service Supervisor
Profile
To provide a professional after sales service to our customers and to assist the sales team in delivering outstanding customer care.
Responsibilities
* Build relationships with customers, suppliers and account managers
* Monitoring inbox and acting on emails
* Managing the cases that are allocated to you
* Liaising with suppliers by phone and email
* Arranging returns for customers and booking collections via a courier
* Support the business and Customer Service Supervisor
* Assist with colleagues’ cases in their absence.
* Work towards achieving individual and team KPIs as set out by the CC Supervisor and Head of Supply Chain
* Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company
Skills & Experience
* Excellent telephone manner and first class written communication skills
* Able to work on own initiative
* Effective personal organisation and planning
* IT literate – knowledge of Microsoft Outlook, Word & Excel
Attributes Required
* Is self-motivated and receptive to change
* Paying attention to detail
* Energetic, enthusiastic and motivated approach
* A positive individual who can multi task
* Remains calm under pressure whilst achieving deadlines
* Friendly and empathetic when dealing with customers
* Resourcefulness in problem solving
* Able to establish a rapport with Sales while communicating effectively to solve problems
* Focussed on maintaining good customer relationships
* Values consistent with the organisation
* Flexible approach to business requirements
* Excellent communicator, both written and verbal
This is a fixed term 12 month contract
MON-FRI 0900-1700
To apply for this job please visit definitejobs.co.uk.