1st Line Helpdesk Engineer / Service Desk

My client supplies premier IT solutions to a specific retail industry throughout the UK. My client is now seeking to recruit a trainee support engineer as they look to expand the support team in Leyland.

The responsibilities of the role are to resolve customer hardware and software issues over the telephone by troubleshooting the technical faults through to resolution. Full training will be provided along with career development opportunities.

Essential experience required:

• A good understanding of computer hardware and operating systems
• Highly customer focused with excellent customer service skills
• Good inter-personal skills
• Good problem solver
• Good knowledge of Windows operating systems
• Windows networking knowledge
• Good diagnostic and communication skills