1st / 2nd Line IT Support Engineer

1st / 2nd Line IT Support Engineer

Job Description

  • Permanent
  • Wembley HA9, UK
  • From £32,000 to £35,000 per annum + On-Call + Benefits UK / Year

1st / 2nd Line IT Support Engineer. Based in Wembley my client are recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role – please only send in your CV if you have this experience and live close to Wembley!

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. Also you must have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks but you will receive an on call allowance and an additional payment when support required).

You must have:

  • Excellent communication and interpersonal skills.
  • At least 3 years IT support experience in a similar role.
  • Windows 10/Windows 11.
  • Active Directory.
  • Good analytical and organisational skills.
  • Working knowledge of Microsoft Desktop OS.
  • Good working knowledge of Microsoft 365 applications.
  • Good working knowledge MS Teams.
  • Working knowledge of Wi-Fi in a commercial environment.

Role involves:

  • Provide 1st/2nd line support for end users.
  • To assist with the development and implementation of IT policies and procedures.
  • Day to day administration of the networks hardware, software, infrastructure and end users.
  • To assist with IT Network and Systems issues.
  • To provide remote monitoring and on-site system support.
  • To support the EPOS, ticketing and telephone system applications.
  • To monitor IT security and support the administration functions.
  • To support a number of IT projects, upgrade and change programmes.
  • Ensure Backups are working correctly.
  • Management of Spam/Anti-virus systems
  • To carry out other duties as required.

Please send your CV ASAP and I will get back to you!


This advertiser has chosen not to accept applicants from outside the EU.


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