1st / 2nd Line Support Engineer

1st / 2nd Line Support Engineer

Job Description

Looking for a new opportunity in IT where you can show off your talents in tech and be surrounded by motivated like-minded individuals? Are you a Junior IT Support Engineer looking to progress into a 1st / 2nd Line role? Would you like to be exposed to more than just help desk support daily?

Our client is looking for an Engineer who will be involved in technical support and escalations, as well as migration projects and server-side support!

The role involves:
Excellent communication to ensure clients receive prompt and effective technical assistance.
The ability to identify problems and discover solutions.
Educate our clients on basic technical procedures.
Creating and maintaining comprehensive documentation
Collaborating with fellow engineers and teams
Escalating complex problems to Tier 2 or Tier 3 support when needed

Desirable technical skills and ability to:
Support and Troubleshoot Office 365 applications, windows desktops and Azure cloud services.
Resolve hardware, software and networking issues.
Migrate systems and applications.
Set up and relocate IT infrastructure.
Provide technical support to customers with effective communication.

Opportunities for professional development and growth.
A collaborative and inclusive work environment.
Exposure to cutting-edge technologies and diverse client environments.
Onsite Gym
Access to drinks and food fridge
Lunch allowance
CPD across a range of relevant brands and accreditations

If you’re eager to learn and stay updated on industry trends, then send your CV forward TODAY to get in with a chance to progress your career in IT!!!

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK’s fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.


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