Customer Service Advisor

Salary: £26,000 per year

Due to business expansion, our client is looking for an additional Customer Service Membership Advisor to join thier team (12 month Fixed Term Contract)

Salary circa £19700

Benefits:

enhanced pension

healthcare 

free parking 

31 days holiday (inc bank hols)

Christmas – NY closure 

hybrid working after qualifying period 

Hours: Mon-Fri 35 hours per week 9am-5pm

This is an immediate start role for a 12 month contact employed by this UK leading, award winning company, voted as one of the best in the UK to work for! 

It is a great opportunity of you are a confident, friendly and focused individual, with great people skills, looking to be in a company that can really offer you a career ladder if it’s what you are looking for!

Overview:

Customer Service Advisors are responsible for delivering an informative and responsive telephone based service which provides outstanding customer service and champions best practice in customer relationships to customers and members of the public. Here you will be working within the membership team advising and dealing with queries and issues to resolution. 

Duties:

• To respond professionally and effectively to all incoming telephone calls/inquiries in accordance with agreed procedures and standards
• To escalate sensitive/urgent matters to appropriate internal department or Team Leader (as appropriate) and highlight repetitive issues/calls to Team Leader
• To add appropriate notes to customers electronic files
• To respond appropriately to external emails received or forward to relevant internal team for actioning
• To pro-actively keep up to date with relevant information to ensure all customers are advised/responded to effectively and correctly
• To provide support and cover to Administration team colleagues and other internal departments as appropriate and agreed by Line Manager
• To undertake any other general team and administrative tasks as directed by the Administration Manager/Team Leader when the need arises (which may include training/induction, photocopying, typing, filing, distribution of correspondence etc
• To undertake any other duties as appropriate within their competence as required from time to time

Personal Specification:

Good general standard of education to GCSE or equivalent level with strong admin and keyboard skills (or demonstrable & verifiable relevant work experience)

PC literate with demonstrable experience of Microsoft Office applications and strong keyboard skills

Excellent communication skills

Ability to prioritise workload and meet deadlines

Strong administrative and interpersonal skills

Honesty and integrity with some understanding of data protection

Excellent Customer service skills – can recognise customers’ needs and strives to provide the best level of customer service

This is a Sunday Times top 100 company and it really is a company of choice to work for as voted by the employees. So if you feel you are the right experienced Customer Services individual that can offer a professional and engaging service and are available asap, then please send your details to us now.

If you do not hear back withing 3 working days, unfortunately you have not been shortlisted on this occasion but please do keep an eye for alternative suitable roles and thank you for your application

James Newbury Appointments are acting as an Employment Agency and Business.