Customer Service Representatives
Full job description
Go Train
Salary: £26,000 per year
Go Train are training and recruiting for people to join the team at In Touch Games Limited to be Customer Service Representatives in Halesowen.
Job Title: Customer Service Representatives
Job Location: Halesowen, B63 3BL, West Midlands
Salary: £26,000per year
Hours: Full Time, Permanent
JOB DESCRIPTION:
As a Customer Service Representative you will provide a high quality standard of customer care across all of our brands by identifying customer needs and providing effective customer support. You need to be able to travel to Halesowen (There is a number 9 bus from Birmingham, or drive).
Main Duties:
• Maintain excellent customer service at all times, taking full responsibility for customer issues and resolving them on first contact where possible
• Demonstrate a high standard of customer engagement/care/ excellence skills to provide quality support to all customers
• Promote the company’s services to both existing and new customers
• Compliance with all company procedures and regulatory requirements, particularly in respect of data protection
• Compliance with AML, Health & Safety, ISMS Policies and Procedures
• Maintain up to date knowledge of new policies and procedures through regular awareness training
• Responsible for accurate and appropriate data entry on customer accounts
• Possess a fun and approachable attitude towards all customers, whilst being fair, impartial, reasonable, consistent and open-minded
• Manage and maintain a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively environment making sure all customers feel at home and welcome
• Keep the chat room a safe area free from harassment, vulgar language and other inappropriate behaviour and/or content
• Live Support: To give accurate and concise information
Benefits:
• State of the Art offices
• Free Gym on Site 7 days a week
• Free Breakfast and Lunch in on site Canteen
• Generous 34 days holiday
• Monthly performance bonuses
• Social and Charity Events
• Exclusive discounts to Shops and Brands
How Do I Get the Job?
No experience is required as Go Train will provide a fast, pre-employment training course. Training is funded and offered free to the individual.
Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.
Course Delivery: Birmingham Go Train centre
Courses Taken: Customer Service and IT
To apply for this job please visit definitejobs.co.uk.