Customer Experience Coordinaor

Customer

Experience Coordinator An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer

Experience coordinator you will be the first point of contact for clients ensuring their

experience is seamless and stress free. Customer

Experience Coordinator Role and

Responsibilities Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines Customer

Experience Coordinator

Skills and

Experience Required Although not essential, previous

experience in aviation would be advantageous Exceptional communication

skills , written and verbal Excellent admin and organisational

skills and attention to detail Proven customer service

skills , which demonstrate an enthusiasm for delivering high service levels Ability to multi-task and work under pressure to achieve tight deadlines Customer

Experience Coordinator Key

Benefits Salary £33,600 – £36,000 depending on

experience Working hours 11:00 – 19:00 Supportive team Please apply online or email