Account Manager / Customer Relationship Executive

Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps. This role would suit someone from a customer service or sales background , particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar .

The Role Following up on warm leads — customers who have already been quoted Building rapport and long-term customer relationships Answering questions, addressing concerns and progressing services Managing your own accounts in a consultative, supportive way Working closely with the wider team to achieve shared goals What We’re Looking For

Experience in customer service, account management or relationship-led sales Comfortable discussing and agreeing contracts or services Strong communication

skills and a friendly, professional approach Confident on the phone with a focus on customer care rather than hard selling Organised, motivated and able to manage your own workload The Environment Hybrid role — work from home with regular time in the Pontefract office Supportive team culture with a relaxed, positive atmosphere Lunch provided when working in the office Dog-friendly office — well-behaved dogs welcome If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.