Customer Relations Executive

Salary: £26,000 per year

03070 Customer Relations Executive insurance fraud WFH Remote or Tonbridge £22,800 £26,000 per year 

Job Title: Customer Relations Executive

Salary: £26,00025,000 per year

Location: Tonbridge Kent TN9 1PP

Industry Sector Insurance management complaints

Type Full Time

Duties

To assist Customer Relations & Compliance Manager with managing complaints, and to assist the Theft & Antifraud Manager with investigating claims.

Logging and reporting customer grumbles and complaints.

To liaise with policyholders regarding complaints.

Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.

Prepare FOS case file submissions and manage any subsequent query from the FOS.

Complete regular cleanse of complaint data and ensure data is accurate.

Work with Training Dept. to developed/update complaint related training. 

Mentor & develop team members to enhance their skills and capabilities.

Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained

To undertake any individual or team task or activity reasonably requested and in line with the company values.

Ideal experience

of working in a customer relations role within the insurance industry.

AND

Knowledge of industry antifraud techniques.