Application Support Analyst
Full job description
Search Consultancy
Search Consultancy are currently recruiting for an Application Support Analyst for a leading organisation in Warrington. The Application Support Analyst will have the following skills and experience;
Understanding of ITIL processes and their importance in a support environment with specific
consideration to incident, problem, change and release management
Experienced in working in an application support team providing 3rd line support to external
customers
Expertise in VB6, Content Server (Live Link), SharePoint, Microsoft .NET
Excellent analysis and problem solving skills
Excellent customer communication skills
The Application Support Analyst will be responsible for the following areas
Liaise with customers to resolve application issues
Analysis of application problems and identification of resolutions
Design, development, test and implementation of application changes
Maintain detailed service support documentation
Work as part of the application support team to maintain service levels and knowledge share with colleagues
24/7 support rota is required
To apply for this job please visit definitejobs.co.uk.