Account Manager

Our client, based in Cramlington, is looking for an Account Manager to join their customer support/ sales team. You will assist in delivering first class service to customers around the world. You will manage your own portfolio of accounts and your key function will be to ensure both internal and external customers receive consistently high levels of service while supporting the external sales team and assisting colleagues when required.

Key responsibilities to include:

• Account management responsibilities

• Raising, managing, and delivering quotations

• Implementing and updating SOP’s

• Order processing and checking

• Responding to customer queries

• Delivery status checking/reporting

• Invoicing and crediting

• Reporting

• Delivery paperwork documentation

• Returns processing

Desirable Criteria:

• Account Management experience, preferably with a manufacturing background

• Experience of SOP’s

• Ability to work on own and as part of a team

• Must be able to prioritise and plan own workload ensuring the needs of the customer are always put first

• Practical and logical nature in order to gain full knowledge and understanding of product ranges and market

• Ability to work in a fast paced, sometimes pressured environment

• Excellent written and verbal communication skills

• Good IT skills, preferably including Excel and Access

Please note if you have not heard back from us within 5 days of forwarding your CV then unfortunately on this occasion your application will have been unsuccessful.