Planner / Scheduler

A client of mine in Leicester City Centre is looking for a Planner/Scheduler to join their business ASAP. Interviews will take place this week for the right candidate.

Some of the duties for the Planner/Scheduler:

* Respond to requests for technical assistance in person, via phone and electronically.
* Diagnose and resolve technical scheduling issues.
* Research planning and maintenance questions using available information resources.
* Advise mobile engineers on appropriate site access actions, including permits to work.
* Direct the correct resource, using the engineer skills template, to the correct task.
* Identify and escalate situations requiring urgent attention.
* Track and route problems and requests and document resolutions.
* Stay current with FM and HVAC developments, system changes and updates.
* Allocate mobile engineer resources to ensure that all calls and tasks are attended by the appropriate engineer in contracted / targeted timescales, to comply with the agreed Service Level Agreement (SLA’s) and organisational targets.
* Determine work plans; monitor, track, review, and analyse open work orders and work order ageing for assigned mobile engineers.
* Follow-up, problem-solve, trouble-shoot processes, communicating scheduling information and status of maintenance work issues with customers and staff; perform follow-up response to after-hours and holiday calls.

Skills needed for this role in Leicester:

* Experience of working in an FM field.
* Experience working as a Scheduler and Planner.
* Strong customer service skills.
* Scheduling, planning and organisational skills.
* Problem analysis.
* Problem-solving.
* Attention to detail.

This is an urgent role and if you can get to Leicester and think this Scheduler/Planner role is for you, please give Jay Patel at Search Consultancy a please apply the link.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.