Planner / Scheduler

My client are a FTSE 250 business providing facilities, property and asset management for some of the biggest public and private sector businesses. They have revenues in excess of £1.8bn and a reputation for being the best in their business.

Job responsibilities

* To ensure the effective planning of property maintenance and installation tasks using standard times and utilisation tools for the field engineering team.
* To ensure accurate completion and closure of these tasks and ensure these are recorded correctly.
* To ensure all necessary checks are performed when work requests/breakdowns are received from the client and/or the 24/7 Helpdesk to ensure work is being correctly assigned to the engineers.
* Prepare an optimal schedule for maximum utilisation and maximum effectiveness of planned route of appropriately skilled engineers to achieve job SLAs each day.
* To identify areas of risk to KPIs and raise with team leader to take action to eliminate, reduce or transfer the risk of failing SLA
* The ability to have an overview of the engineers workload to ensure efficient planning is being utilised within your dedicated area/region.

Main duties

* To complete all engineer work schedules
* Communicate these to the engineering teams daily, weekly, monthly
* Effective utilisation, efficiency and productivity of the field engineers
* High levels of communication with the engineers, customers, call centre, sub contractors and managers
* Excellent forward planning
* Up to date completion of task management systems – assigning engineers/Sub-Contractors, ETA’s, WIP reasons and job completions
* Meeting and where possible exceeding all SLAs for Attendance and Completion
* Regular communication with managers on issues with engineers and assistance in ensuring the plan is as optimal as possible

Person Specification

* Relevant experience in a Planning role using business in-house systems together with Microsoft packages
* Advanced Microsoft Excel skills
* Experience of daily interaction and workload management of engineers
* Customer Care – Capable of delivering results and meeting customer expectations