Technical Support Supervisor

Cordant People Dundee are currently recruiting on behalf of our client based in Dundee. With our client experiencing steady levels of growth they are looking for a committed and motivated individual who is looking to further their career. We are looking to speak to candidates from a technical support and superivsory background for this position.

The Technical Support Supervisor will successfully manage the Technical Helpdesk making sure tasks are executed efficiently and in accordance with set procedures. A large element of the role focuses on providing excellent customer service and continuous improvement across all activities.

Key Responsibilities:

Lead the technical support team, managing performance to ensure consistent achievement of KPI’s for SLAs
Provide escalation route for customer queries and concerns
Manage key accounts ensuring regular ongoing communication
Work closely with the Engineering team to implement and deliver change
Provide Technical assistance to Field based staff and customers
Continuous review of procedures to ensure best practice
Build relationships and ongoing liaison with other departments and divisions to ensure efficiency and continuous improvementSkills Required:

Degree in relevant IT discipline and or experience in the repair of electronic equipment including POS, PC’s etc
Experience of leading a Technical Helpdesk in a service environment
Experience of training and developing a Technical team
Ability to lead projects and provide status updates as required
Ability to work to tight deadline with a flexible and customer focused approach
Excellent communication skills and ability to develop relationships both internally and externally.
Good problem solving skills
Self-motivated
Full UK driving licence
Location: Dundee

Contract: Permanent

If you are interested in this role please apply by submitting your CV.

Alternatively for further details please contact us;

Unfortunately due to the expected high level of applications we cannot reply to all applicants. If you have not been contacted within 7 working days unfortunately you have not been successful on this occasion. Your details will however be kept on file and you may be notified should any other opportunities arise.

Cordant is acting as an Employment Agency in relation to this vacancy.