Manager – Project Management

Our client, a leading managed services provider, is looking for an experienced Team Manager to join the Service Delivery Department and actively manage the Project Management Team.

The Project Management team is responsible for the delivery of complex large scale customer solutions across the company’s product portfolio. As a secondary responsibility you will also be expected to act as the Project Manager for key solution delivery.

You will be responsible for making sure that projects are planned and managed in line with Prince 2 principles within the agreed timescales and budget, whilst managing, recording and communicating project risks effectively. Additionally you will be expected to produce timely reporting to track the progress, delivery of projects and forecasting for management. The key objectives being to increase customer satisfaction, reduction in the time to deliver projects and orders while improving the quality of the services delivered.

The Project Management team is split across multi sites and you will be expected to spend time as required at both sites as driven by the business and customer needs.

Duties will include:

• Managing a team of Project Managers based in London and in Gloucester in order to create a highly motivated and high performance team.
• Managing resource and capacity planning, assigning appropriate team resources to all customer implementations.
• Monitoring customer feedback
• Driving timely project delivery; working with 3rd party Suppliers and internal resources
• Ensuring projects are delivered in close coordination with the Sales Operations and other Service Delivery teams.
• Support Sales Operations and Bid management as required during the solution bid process.
• Acting as a point of escalation for any issues raised within the team, whether inter-departmental or from customers.
• Managing Management Information and the KPI processes, producing and relevant information reports and forecasts on a timely basis.
• Acting as process owner for all Project Management processes to ensure they are maintained and monitored in conjunction with company compliance standards.

Ideal candidates will have:

• Previous Experience working in a team management or leadership role
• Substantial experience of managing technical programmes up to and exceeding £1,000,000
• A successful track record of programme delivery; on time and to budget
• Prince 2 certified to Practitioner level
• Substantial experience of leading virtual teams including technical and engineering personnel
• A good array of industry related experience
• Experience of working on ISP/MSP/IT Projects
• Knowledge of documentation requirements relating to project delivery
• Good commercial awareness and financial management skills
• Experience of writing customer facing documentation
• Experience of an external facing role
• Excellent written and verbal communication skills
• Good working knowledge of MS Office tools, MS Project, MS Visio

Previous experience of working in an ISO9001 certified organization and under the ITIL framework or experience of working under PCI-DSS frameworks + Exposure to ISO 27001 would be advantageous but are not essential.

This is an exciting opportunity to join a highly dynamic, progressive organisation. If you are keen to develop your career within a varied managerial role, don’t delay, send your CV in application now!