Distribution Operations Manager

Distribution Operations Manager, CPO US
(13028931)
Status
Open
Recruiter
Brar, Mindy
Status Details
Sourcing
Hiring Manager
Ramanathan, Laurent
Primary Location
United Kingdom > Greater London >
Uxbridge
Requisition Type
Professional
Hired Candidates
0 out of 1
Description (External)
Writing a clear and accurate job description is an important first step to recruiting the candidate best suited for your
needs. Use clear and concise language when writing an opening statement to describe the main purpose/responsibilities
of the role,and then add four to five essential functions of the position. Avoid using technical terms, acronyms, and/or
abbreviationsunless absolutely necessary.
Description – External
Job Title
Distribution Operations Manager, CPO US
Reports To
General Manager, CPO Global Distribution Operations & Supply Chain
Job Purpose
Responsible for the management of the US Distribution Operations function developing, implementing and providing
a wide range of operational Distribution and Supply Chain Support Services to NARS (North American Resellers
Organisation) and NAAO (North American Agents Organisation). These encompass efficient order entry, order fulfilment,
inventory and demand/forecast management processes, Distributor S.L.A./K.P.I. performance management, provision
of central data and information management and business process application technical support. All these services are
critical to the support of CPO’s revenue and profit targets and need to be continuously improved and adapted to a fast
moving business within a dynamic market place.
Dimensions
The role is responsible for the line management of a team of circa 2 people working in the European headquarters
operation of a high growth, technology business. The role will also assume dotted line responsibility for CPO’s Supply
Chain Operations in the US. The extended Global CPO Distribution Operations team will consist of circa 9 people in the
centralised headquarters function. CPO generated Global Sales of $3.5 Billion in 2012, of which $1 Billion was generated
through 2 Tier Distribution, of which $400M was in the US. Total finished goods stock in the CPO Distributor Supply Chain
represents circa $150M, of which $50M is in the US. The total number of global CPO S.K.U.’s is circa 1000 and the total
number of global Equipment and Supplies units shipped in 2012 was circa 300,000 and 5 Million respectively. CPO has
direct contractual relationships with 15 Distributors in the W. European sales region and 6 in the US with sales strategies
based on a mixture of open and selective Distribution according to product family.
Principal Accountabilities
· Provision of Sales Out / Install forecast commitment: work on a monthly cycle with the NARS and NAAO central
teams to produce a robust sales out / install plan on a rolling 6 months basis. Engage feedback from the US NCAMs
(Distribution Account Managers) on the plan and determine feasibility of the sales out plans based on the bids pipeline,
future tacticals and historical run rates.
· Establish Distributor weeks of inventory: work with the CPO senior management team on establishing the Distributor
weeks of inventory targets for ‘sales in’ planning purposes (closing and opening inventory targets by month over 6
months)
· Translation of Sales Out / Install forecast into a Sales In plan: a key output of this role will be to provide the US
Distribution Operations Sales In team with an agreed Sales In plan by Distributor (Distributor Purchase Advice) for
execution for the current month and subsequent 5 months. The plan needs to be the output of the concurrence between
NARS/NAAO Sales Out / Install teams and the CPO Distribution Operations team (formal sign off and commitment to Sell
to Forecast (StF) principles via Governance process), as well as being feasible from a supply plan perspective based on
prior agreed forecast submissions to the Integrated Supply Chain team (ISC).
· Provide Demand Signal to the ISC: based on the output of the Sell to Forecast Distributor Purchase Advice, provide
the ISC with the 6 months rolling demand signal for discussion at the monthly Demand/Supply StF cycles with the ISC
and gain commitment to a minimum 6 months rolling supply plan to support the Sales In plan (incorporating Direct Ship).
· Operational Supply Chain Support Strategy: manage and execute the CPO Supply Chain strategy to meet predicted
customer requirements and anticipated shifts in market dynamics.
· Order fulfilment ex-Genco/VMI PDC Hubs: provide direction and leadership in partnership with the ISC to ensure
that the most lean and robust supply management processes are adopted. Monitor K.P.I.’s, for example, inventory
levels, order fulfilment rates, Distributor back-orders, Reseller backlog, supply chain operating costs and develop
solutions to improve the effectiveness of the operation, including cost minimisation while improving the service to the
Distributors.
· Management of Distributor S.L.A.’s/K.P.I.’s: Monitor the Distributor performance against the agreed K.P.I.’s
within the Distributor S.L.A. (for example same day order fulfilment rates and next day haulier delivery performance) to the
various Channel Partners (Open, Closed and Xerox Direct). Daily, weekly or monthly K.P.I.’s to be managed effectively
and any necessary actions taken to ensure that customer service is optimised by minimising any potential supply chain
disruption.
· Team Management: key member of the CPO Distribution Operations team. Major contributor to the development
of the CPO Global Supply Chain strategy and to the implementation of CPO Supply Chain processes and procedures.
Manage and monitor CPO US Supply Chain costs against budget and run rates (orders, orderlines and units).
· Project Management: key contributor and stakeholder to the successful implementation of CPO Distribution and
Supply Chain projects.
· Process Control & Change Management: ensure availability and effective control of policy and procedure
documentation within Distribution Operations in the US and to its external and internal customer base. Provision of
training on a team or individual basis to ensure proper execution of policy and procedure. Oversee process testing to
validate conformance with operating procedures under audit. Oversee change control processes within Distribution
Operations to enable timely and deliberate responses to alterations in the operating environment in which CPO does
business and to prevent the development of unauthorised process.
· People Management: ensure each team member holds an up to date PEP and job profile and that objectives are
clearly communicated. Hold regular one to one meetings with individuals to monitor performance against objectives
and dead-lines, identify any development needs in terms of skills or work experience and provide guidance on career
development aspirations.
Candidate Profile
Job Title
Distribution Operations Manager, CPO US
Background, Experience and Achievements
· Proven management experience within a multi-national organisation with a thorough knowledge of Distribution and
Supply Chain/Logistics.
· Preferably will have worked in a matrix organisation and be comfortable working with a range of internal and
external business partners and suppliers, all of whom have to be influenced to ensure achievement of key performance
objectives.
· Good influencing and negotiation skills.
· Experience and participation in large-scale business process and change management programmes resulting in
successful implementations.
· Experience of new product introduction into the markets.
Education
· Essential: Degree level or equivalent
· Desirable: Membership of the Chartered Institute of Logistics or Operations Management
Commercial and Technical Knowledge
· Sound understanding of all business operations, including the core drivers within the Sales, Marketing, Finance and
Supply Chain processes and a broad understanding of the CPO Equipment and Supplies businesses.
Skills and Abilities
· Ability to lead and motivate all direct/indirect reports and business partners/suppliers towards the achievement of
key objectives.
· Team player who is able to establish and maintain constructive and collaborative functional and cross-functional
working relationships in the achievement of business goals.
· Strong verbal and written communication skills to communicate effectively within a diverse multi-cultural business
environment and across a full range of business disciplines.
· Ability to effectively influence in multi-cultural European and US environments and within a matrix organisational
structure.
· Ability to clearly understand the key drivers to achieving a set of objectives and the ability to use those drivers
in a way that gains maximum levels of commitment from direct and indirect employees, peers, partners and senior
management.
· Ability to work within a very fast changing business environment and to manage in situations where there is a high
degree of ambiguity and uncertainty.
· Ability to work under a minimum of supervision and to act decisively when making or communicating decisions.
· Customer focused, results oriented and accountable for the timely completion of business goals and tasks.
· Excellent presentation, planning and organisational skills.
· Sound understanding of business principles and business process management.
· Strategic thinker and change agent.
Additional Requirements
· Highly results driven. Comfortable working in a fast-moving, multi-tasking environment and able to perform under
high work pressure and to cope with high degrees of uncertainty.
· Working day hours aligned to US timelines.
· Full UK Driving Licence essential.
· US/European travel required.
This document is intended to provide a guideline to the job holder. It is not a definitive description of the role and does not
form part of the employee’s contract of employment. Employees may be assigned duties either additional to or instead
of those set out of this document, and the job holder is subject to changes in line with the needs of the business.