Distribution Centre Shift Manager

We are GAME, the UK’s leading high-street videogames retailer, and pride ourselves on our people. With over 300 dedicated store teams across the country and a support and distribution centre filled with experts in their field, we know that are our teams are key to our success.

Our success is driven by being at the heart of the UK’s gaming community through delivering incredible games launches and fantastic exclusive events. We are always looking for great talent and you’ll need to show that you can be the best and be part of a team which strives to be at the heart of the gaming community and industry, delivering for customers, teams and suppliers alike.

Every role offers great opportunities. You will be involved in shaping the future of GAME and work for a company that recognises the expertise and value of our people.

Our Opportunity:
We are currently recruiting for a Distribution Centre Shift Manager to manage the day to day operation, recourses, planning, performance and projects.
As one of two shift managers covering a 1 shift operation (for at least 9 months of the year) you will alternate each between 1 week of managing the entire shift operation, and 1 week of managing the hours, forecast, performance management and any project work.
During the DC’s peak months, or Triple A game releases, responsibilities are shared across the shift operation with forecasting and hours management being incorporated and shared.
Key Accountabilities include;
• Aligning resource to business goals and shift targets with a drive for saving hours and maximising utilisation of staff hours
• Driving DC performance so that all SLA’s are met or exceeded
• Forecasting staffing requirements and working with the Operations Manager and Game Casuals Administrator to achieve desired coverage
• Prescribing and reviewing KPI’s to support a culture of hourly/daily performance management & continuous improvement
• Making quick factual decisions based on the information available and analysis of situations to achieve business goals (fulfilment, quality, cost, safety, customer satisfaction)
• Creation and maintenance of reports for the Senior Logistics Manager & Operations Manager
• Ensuring a safe, pleasant and supportive working environment
• Adopting a root cause analysis approach to process and performance
• Establishing a collaborative mentality and defining channels of communication though daily briefings
• Commitment to deliver customer fulfilment and ownership to complete task and deliver goals
• Championing best practice and the importance of health and safety at all times
• Owning the forecast model, work plan, resource plan and daily, weekly & monthly reporting requirements
• Coaching and mentoring Work Area Managers to aid development and facilitate the DC’s scope for growth
• Constantly reviewing business practices to ensure customer orders are met in the most efficient manner taking into account budget, resources and quality
• Managing absence, discipline and grievance processes within the DC.
• Using KPI’s to determine and focus on areas of weakness and investigating resolution with a major focus on Performance Management
• Conduct monthly 1:1’s with your direct reports
• Ordering consumables as required and managing the DCB database in line with this and the DC Administrator
• Pro-active approach to deploying business decisions and SLA creation
• Targeting annual 5% reduction of costs

Skills / Attributes required for the role;
• Strong understanding of all areas of the DC and how they interact
• Good business acumen
• Good problem solving skills
• Experience of Warehouse Management Systems advantageous
• Knowledge of AS400, JDA a benefit
• Excellent interpersonal and communication skills
• Motivational and organisational skills
• Strong leadership skills
• Forward thinking and innovative
• Strong Performance Management background

What will you get for being the best?

You’ll have fantastic opportunities for development and promotion, a competitive salary and a chance to work in the best industry there is. There is a huge amount of exciting development going on right now, both at GAME and in the wider videogames industry. You get to play your part in making videogames history.

Please note: Due to the number of applications we receive, we are unable to respond to each application individually. If you have not heard from us within 2 weeks, then please assume that your application has been unsuccessful at this time, but please do not be deterred from showing your interest in future vacancies that arise at GAME.

Retail Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.