Network Service Analyst (3 Months Fixed Term Contract)

Salary: £33.6 per hour

The Vacancy

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be Customer Obsessed. We run our business by these values and they are reflected in all of our roles.

Job purpose:

Working out of our Flagship Rugby Hub, the role of our Network Service Analyst is to analyse and interpret data drawn from our full network using multiple real-time data sources. You will then identify areas of the operation where service is at risk and act immediately to prevent or mitigate erosion of service.

Our Network Service Analyst is an initial 3 month Fixed Term Contract because of internal progression. There is the strong possibility this role will develop in to a permanent position

About the Role:

As one of our Network Service Analyst in our planning and operations department. Working alongside our team of Forecast Analysts and Planners you will work pro-actively to ensure there is not a drop in network delivery service by evaluating and analysing client, Hub and Depot data.

You will be responsible for Hosting daily network conference calls with Managers and Senior Managers across Depot, Field and Customer services, questioning service performance and escalating accordingly so that failures are understood and avoided going forwards

You will track and record network performance to identify on-going performance improvement opportunities. You will suggest and build new reports for production to improve current service failures and work with stakeholders to ensure these are used and understood.

Experience/Qualifications:

* Excellent data interpretation and analytical capabilities

* Able to perceive a helicopter view of network, understanding how each area’s operational performance affects the others

* Confidence to question service performance

* Confident communicator

* Strong Excel user

Responsibilities:

* Analysis of data from multiple sources

* Interpreting real-time data and reports to identify areas of the operation where service has been or could be compromised (e.g. client to hub, hub to depot, depot to sub etc)

* Escalating your findings to the appropriate operational area and see through the improvement and report frequently on change

* Influence senior stakeholders with facts, work closely with the operation leads to ensure robust timely improvements are made to protect service levels

* Alerting to the impact of non-action and advising recommendations for resolution

* Compiling and publishing regular network status and performance reports for cascade through Operations in from Director level and below

Benefits:

* Bonus

* 26 Days Holiday entitlement + Bank Holidays

* Opt-in benefits

“To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.”

Why Work for Us?

There are lots reasons to join Hermes, but don’t just take our word for it, let our people tell you why they love working here; “Fun and fast-paced”, “Great choice of benefits”, “Great training and development”, “New challenges every day”, “The company is growing fast”, “Working with like-minded people who are passionate about what they do”.