Part Time Consumer Services Assistant
Full job description
Technique Recruitment Solutions
Salary: £26,000 per year
JOB DESCRIPTION
My client a leading manufacturer is seeking a Cunsumer Services Assistant to join their team on a part time basis
PURPOSE OF ROLETo respond to all consumer complaints and consumer enquiries, whether via phone, post. Issue individual responses to each consumer / Customer complaint/enquiry in a professional and timely fashion. Collating daily, weekly and monthly reports relating to consumer complaints/enquiries
To provide Technical Team with required information for investigation including tracking and reporting.
KEY ACCOUNTABILITIES
Complaint and Enquiry Information
Receiving enquiries via letter/phone/email and ensuring all are dealt with in a timely fashion. Logging all enquiries on a database and supply management information in daily/ weekly / monthly reports or as required.
Enquiry Handling
Identifying information requirements and providing consumers with up to date information on nutrition, ingredients, suitability, availability etc.
Other
Attend a weekly meeting to review all complaints received with the Technical Team.
Update database with ongoing enquiries, complaints and new products.
Archiving of Technical records and documents.
Ordering of Technical consumable items.
Third parties
Liaising with 3rd party manufacturers regarding product enquiries/complaints, including weekly reporting.
2a. Reception Cover
To provide cover on reception for one half hour per week
Person Specification
Excellent telephone manner, polite, organised, efficient, good listener.
Assertive with the confidence and ability to interact with the public and people at all levels of the business.
EXPERIENCE, SKILLS & KNOWLEDGE
Customer service experience
Good verbal, written communication and numeracy skills essential
Good attention to detail
Competent in Microsoft Word, Excel and PowerPoint
The working hours will be;
Wednesday, Thursday and Friday 9:00 – 5:00 plus holiday cover when required
Technique Recruitment Solutions are a specialist Engineering Recruitment company based in Norwich
To apply for this job please visit definitejobs.co.uk.