Customer Service Coordinator

Salary: £26,000 per year

Customer Service Coordinator
CV-Library is the UK’s favourite job board and we were recently voted Employer of the Year at the South Coast Business Awards. We’re trusted by 10,000 companies to source the best talent and we generate an incredible 3 million job applications every month!
You will be joining a successful and established Customer Service Team assisting Clients and their accounts. The Customer Service Manager is dedicated to providing the team with excellent hands-on training, which will continue throughout your career. You will be involved in all areas of client care working solely with your dedicated accounts and ensuring that your clients are receiving the best service possible.
Key responsibilities
* Managing the day to day running of our Client user accounts
* Speaking to existing customers on a daily basis ensuring they are receiving the best service
* Ensuring clients are utilising the site effectively and ensuring they achieve the best results from our site
* Resolving any queries customers may have using our product
* Advising customers on how to improve their experience
* Confidently and effectively dealing with complaints
* Work closely with the Sales team to develop the client relationship and retention
* Attend client visits and conduct onsite training sessions
Essential criteria
* Extremely organised with a high level of attention to detail
* Ability to multi-task and work as part of a team
* Be a team player with confidence, energy and enthusiasm
* Highly motivated with a passion for delivering exceptional customer service
Experience/Qualifications
* Previous customer service experience in an office environment
* Polite Telephone Manner
* Excellent Literacy and numeracy skills
* Good PC skills with the ability to learn new systems quickly.
Benefits include
* Life assurance
* Pension
* Discounts with cinemas, major retailers, family days out and much more