Technical Support Engineer
Full job description
ACL Recruitment
Salary: £42,000 – £48,000 per year
A Leading EPOS solutions provider is looking for a proactive and hands-on Technical Support Engineer to join them.
This is the ideal role for an experienced and highly motivated individual, with excellent client-facing skills, broad but also in-depth systems and network knowledge who is looking for career advancement. The successful candidate will be confident and proactive in a technically diverse environment. As the Technical Support Engineer, the daily duties and accountabilities mainly focus on:
● Providing 1st and 2nd line software and hardware technical support to hospitality clients, including high[1]end restaurants and quick service chains. Offering both physical and remote IT support across UK and globally.
● End-to-end EPOS system configuration, setup and maintenance.
● Responsibility for client installation, maintenance and troubleshooting of software and hardware. ● Remote customer support & training
● Onsite EPOS installation
● Onsite EPOS support and training
● Customer consultations, offering expert EPOS advice
● Documenting solutions and support procedures
Our client is looking for 2+ years’ experience in an installation and/or technical support environment, preferably within an EPOS provider or relevant payments company together with knowledge of the windows and IOS environment. The ideal candidate will be able to configure and setup windows systems. And have knowledge about network and IP setup.
This a hybrid role with a mix of office and home-working each week.
To apply for this job please visit definitejobs.co.uk.